Policy

SHIPPING POLICY

Thank you for visiting and shopping at Stock Doors Only. Following are the terms and conditions that constitute our Shipping Policy.

Local Shipping Policy (Southern California)

Shipment processing time

All orders are processed within 2-3 business days. Orders are placed in queue for shipping after the final payment is received. Deliveries are scheduled for shipment by preferred shipping service carriers (freight companies) at the time of scheduling. Delivery dates cannot be guaranteed. Please allow for transit time after your order has been placed. 

Stock Doors Only strives to comply with your needs as soon as we possibly can. Local deliveries take about one to two days for delivery. You are provided the order tracking number at the initiation of the shipping. Our deliveries take 5 to 10 days to deliver, depending on your proximity.

Custom orders could take longer than our standard shipping. You will be provided with an estimated time of delivery when a quote is issued.

RETURN & REFUND POLICY

All our products are guaranteed by the manufacturer and insured by the shipping company to arrive in perfect condition. However, purchased items may be returned within 7 days of receiving shipment with the exception of custom orders (see section below for custom orders) won’t charge any restocking fee. Authorization from Stock Doors Only is required prior to the return of any item. Customers need to obtain a Return Authorization Number (RMA) before shipping item(s) back. Upon return, your item will be inspected. Exchanges, credits, and refunds will be issued for the purchase price only. Any taxes charged will be refunded in accordance with state and local laws.

THE FOLLOWING WILL APPLY WITH EVERY RETURN OR CANCELLATION AFTER AN ORDER HAS BEEN SHIPPED:

·  A 20% restocking fee will apply to all orders that are returned after 7 days.

·  Customer is responsible for return shipping charges.

·  No refund will be made for purchases until the items have safely arrived to our manufacturer’s facility.

·  Shipping charges are non-refundable with the exception of damaged or defective merchandise.

·  If a door is installed before return the customer is responsible for the frame charges.

·  Staining or any other modifications to the door will void ability to return.

·  You are responsible for making all arrangements associated with the return of your merchandise. Items must be received back in their original and unused condition. All related parts and assembly instructions received must be included with the item.

·  Any damages or missing parts that are determined once your item is received back will be assessed and deducted from your refund, so please be sure to repackage your items safely and securely.

·  Shipment refusals will be treated as a standard return, in which the above policy will apply.

·  Refunds issued for returned orders are credited by Check, there may be a 5-7 business day processing time before you receive the refund check.

To obtain a Return Authorization Number (RMA) please contact our customer service department at (747)295-1985 or email: info@stockdoorsonly.com.

Stock Doors Only will not assume the transportation charges for any products returned by any transportation agency or company for products purchased through Stock Doors Only.

STOCK DOORS ONLY - INSTALLATION OF DOORS

Upon completion of door(s) installation, any additional service required by Stock Doors Only due to other contractors work after installation, will be subject to an additional service fee based on distance and service rendered.

INSTALLATION AGREEMENT:

Upon arrival to jobsite, if installation crew deems the opening is not prepared correctly and cannot do the installation, an additional installation fee will be imposed when the opening is corrected.

SALES OF MATERIALS:

The use of any payment other than a check or cash will be subject to the loss of 3.50% discount currently offered. Customer agrees to pay in full for all materials ordered.

Price quote good for 30 days, Checks payable to Stock Doors Only. There are no returns or refunds without prior permission.

Customer is responsible for removal and replacement of alarms and door and window coverings.

Custom Orders

Custom order doors begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned, or refunded at any time.